AUI Return Policy 

Immediately upon receipt of products, buyer shall, at its sole cost and expense, inspect products to ensure that it has received all quantities and the quality ordered. Buyer must notify AUI in writing no later than, for temperature-controlled products: 24 hours, or, for ambient products: 10 days, after buyer’s receipt of products, and before the use, disposition, processing, or any other change from the original condition of any part of the products, if any product is found to be deficient, defective, or short and shall furnish such written evidence and other documentation as AUI may reasonably request. Buyer’s failure to give timely, written notice to AUI of any deficiency, defect, or shortage within such 24-hour or ten-day period, as applicable, shall constitute an unqualified acceptance of the product and a waiver by buyer of all claims with respect thereto.

Returns must be requested within 10 business days of receiving the product and must have prior authorization before being shipped back to AUI. Please reach out to Customer Experience or your Territory Manager to receive instructions and authorization for a return.

Once a return has been authorized, a call tag will be issued with one of our carriers. Call tags will only be valid for 10 business days. Any returns attempted after those 10 business days will be denied, and no credit will be issued to the customer.

Please make sure that the items being returned are packed appropriately to prevent damage during transit. For credit to be issued, returned products must arrive at AUI in their original packaging and in resalable condition. AUI will inspect all returned products for quality and quantity. If approved, AUI will issue credit to the customer’s account within 10 business days. If denied, no credit will be issued.

All sales of seasonal, special-orders, just-in-time, or holiday items, books, and tools are final.