Returns or discrepancies must be reported within 10 business days of receiving the product. Returns must have prior authorization before being shipped back to AUI. Please reach out to Customer Experience or your Territory Manager to receive instructions and authorization for a return.
Once a return has been authorized, a call tag will be issued with one of our carriers. Call tags will only be valid for 10 business days. Any returns attempted after those 10 business days will be denied, and no credit will be issued to the customer.
Please make sure that the items being returned are packed appropriately to prevent damage during transit. For credit to be issued, returned products must arrive at AUI in their original packaging and in resalable condition. AUI will inspect all returned products for quality and quantity. If approved, AUI will issue credit to the customer’s account within 10 business days. If denied, no credit will be issued.
