- AUI Fine Foods | Inspired Service
- >Ordering & Shipping Policy
ORDERING POLICY
All orders of $225 or more include shipping costs within the continental United States. Orders less than $225 will incur an additional charge of $30.00 for shipping/handling.
Effective November 1, 2026, all orders must be placed by 4:00 PM local time to meet the daily order cut-off. Orders received after 4:00 PM local time will be processed on the next applicable business day, subject to your standard delivery schedule.
Orders placed before the daily cut-off are shipped via 2nd day delivery service. However, due to increased carrier volume during the holiday season (October through December), orders may take an additional 1–2 business days.
We do not ship perishable items (e.g., frozen or chocolate items) over the weekend. Expedited or special shipping services are also available at nominal additional costs. Due to the complexity of handling/shipping frozen foods, our deep-frozen IcEscape items are processed and delivered separately from our sweet and savory items. Please contact our Customer Service team for shipping information outside the continental United States.
All promotions and prices are valid in the Continental U.S. only.
Effective November 1, 2026, all orders must be placed by 4:00 PM local time to meet the daily order cut-off. Orders received after 4:00 PM local time will be processed on the next applicable business day, subject to your standard delivery schedule.
Orders placed before the daily cut-off are shipped via 2nd day delivery service. However, due to increased carrier volume during the holiday season (October through December), orders may take an additional 1–2 business days.
We do not ship perishable items (e.g., frozen or chocolate items) over the weekend. Expedited or special shipping services are also available at nominal additional costs. Due to the complexity of handling/shipping frozen foods, our deep-frozen IcEscape items are processed and delivered separately from our sweet and savory items. Please contact our Customer Service team for shipping information outside the continental United States.
All promotions and prices are valid in the Continental U.S. only.
Customer Service Contact Numbers
Phone: 301-258-7350
Phone: 800-231-8154
Email: emailorders@auifinefoods.com
A Customer Service Representative is available to assist you from 7:30 AM to 8:00 PM (EST) Monday through Friday. If you call after business hours, please leave us a detailed voice message including your full name and telephone number.
Credits will expire 1 year from date of issuance.
HOLIDAY SEASON ORDERING
We value your business and always strive to provide the best service to our customers. During the holiday season, we recognize that you are busy planning and preparing for many events and parties, while concentrating on providing the best possible service to your customers.
To assist you in this process, we would like to remind you of some of the practices that allow us to serve you better. Please keep the following information in mind when placing orders online or with our Customer Service team.
Order Cut-Off: All orders must be submitted by 4:00 PM local time. Orders received after the cut-off will be processed on the next applicable business day, subject to your standard delivery schedule.
Due to increased delivery volume during the holiday season (October through December), orders may take an additional 1–2 business days to be delivered. Our warehouse and Customer Service personnel will do everything they can to get your order out as soon as possible. Occasionally, our staff or our couriers may not be able to move all the freight they receive on the same day.
Order Information: To help ensure accurate and timely processing, please have your account number, account name, AUI item number(s), item description(s), and quantities needed available when placing an order.
If you are ordering a pallet of products, it may take 2–3 weeks to be delivered. Please keep this in mind when planning your purchases.
Thank you for your understanding and cooperation. If you have any questions about your ordering or delivery schedule, please contact your sales representative or our Customer Experience team.
To assist you in this process, we would like to remind you of some of the practices that allow us to serve you better. Please keep the following information in mind when placing orders online or with our Customer Service team.
Order Cut-Off: All orders must be submitted by 4:00 PM local time. Orders received after the cut-off will be processed on the next applicable business day, subject to your standard delivery schedule.
Due to increased delivery volume during the holiday season (October through December), orders may take an additional 1–2 business days to be delivered. Our warehouse and Customer Service personnel will do everything they can to get your order out as soon as possible. Occasionally, our staff or our couriers may not be able to move all the freight they receive on the same day.
Order Information: To help ensure accurate and timely processing, please have your account number, account name, AUI item number(s), item description(s), and quantities needed available when placing an order.
If you are ordering a pallet of products, it may take 2–3 weeks to be delivered. Please keep this in mind when planning your purchases.
Thank you for your understanding and cooperation. If you have any questions about your ordering or delivery schedule, please contact your sales representative or our Customer Experience team.